Terry McDonald Client Service Representative & Inventory Manager

Terry has been with the team since January 2020, bringing a lifelong love for animal care to her role as our “Problem Solver.” If she were an animal, she’d be a house cat, spending her days napping in sunny spots and being waited on hand and foot. Terry is a morning early bird who loves 80s rock and 90s country.

Terry is a life-long resident of the West Branch area. With many years of customer service experience, she brings a steady approach to even some of the most challenging situations. Terry has always had a love for animals; from growing up on a farm, raising animals in 4-H, and now having had pets of her own. She admires the commitment that the CVC team has to promote a compassionate, stress free visit for our furry friends. Terry is always excited to see a successful treatment plan for a pet and knows that it truly helps the pet and its family. She also knows that the culture of CVC is to support each other as family; we are often each other’s support group!

In her free time, Terry can be found enjoying her grandson as often as she can, crocheting or enjoying quick adventure trips. Terry has the cleanest vehicles you will find in Ogemaw County! If Terry could solve one of the world’s problems, it would be to “Save the Bees, plant wildflowers!”

Terry takes special interest in Fear Free handling. She is certified as Elite in Fear Free. Terry helps lead CVC Fear Free staff training and updates our staff on Fear Free best practices.

Dr Lucas says… Terry is our resident feline: she makes sure all the i’s are dotted and t’s are crossed. She makes sure we are all on task (yes, even Dr Lucas!) and that the work is done to her standard (perfection). Terry ensures our clients are prepared for their appointments and is the first to welcome them when they arrive.