Scheduling Policy

We see patients by appointment only. Walk in visits will be triaged and scheduled to the next available time or referred to a veterinary emergency hospital. We are not an emergency hospital but may have availability for urgent medical issues with prior arrangement – please call before bringing in your pet. Please note, if we are unavailable to assist you it is because we are currently at maximum capacity providing care for other patients. We do set aside daily appointments for urgent medical issues, but they are often filled quickly.

Appointments can be arranged by phone (989-701-2929), text (989-898-0496), or by using our website widget. For emergency care outside of our business hours, we recommend Bay Area Pet Hospital, Great Lakes Pet Emergency, or Thunder Bay Veterinary Urgent Care.

Doctors are unavailable for consultation outside of scheduled appointments and subsequent follow-ups, due to providing care for other patients. If you would like to speak directly to a doctor about an issue, we will gladly take a message for Dr. Lucas to review. Concerns regarding policy or procedure will be handled by the practice manager.

Canceling Or Rescheduling Appointments

We want to be able to provide care to any patients that need it. We also understand that missed appointments can occur for a variety of reasons, often beyond your control. If you are unable to keep your appointment, please notify us by phone, text, or email at least 4 hours in advance so that we can help another patient in need. Appointments canceled within 4 hours of the scheduled time will result in needing to prepay a deposit for your next appointment. If this prepaid appointment is kept, your deposit is applied to the invoice. If this prepaid appointment is not kept, your deposit will be forfeited.